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Pour rappel, votre compte est sous votre responsabilité, et vous êtes en mesure de le protéger sans que cela vous prenne plus que quelques minutes: pas cher payé pour se protéger des "hackeurs" et autres arnaques, non ?
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When purchasing a service from the shop, do not forget to have enough room on your bags, since the item or the items will be added directly there.You have to specify everything about your issue: select the transaction that provoked your issue, specify the character affected (name and realm), and all the possible information about the problem. If you purchased a shop service (character rename, change faction, change race, migration, guild rename, profession, set, gold, mount, etc…) and you never received it after 24 hours, you have to send a ticket to the Shop Support (always from the account that had this issue).When buying gold, do not forget that the gold limit per character is 999.999 gold coins (9.999.999 in Legion), so incase the gold that you are supposed to receive exceeds the gold limit on your character, you will get a warning ingame from the server asking you to get rid of your money excess for delivering the rest of your gold.Something went wrong with an item or service purchased on the shop.Didn't receive my item that I purchased.You may open a Shop Support ticket if you face the following issues: Any attempt to be assisted when the above situations happened to you is disregarded and denied. Making the mistake of the above mentioned matters is considered your own fault.ĭon't be hasty in purchasing an item or currency (gold) as we cannot be taken responsible for your mistake.Account hacked/lost, and with it the items purchased.Character deleted that hold a purchased shop item.Chose the wrong character to send your items to.Chose the wrong realm to send your items to.We do not provide assistance on the following matters: Sale items are FINAL SALE and cannot be returned. Used services (Customize / Change Race / Change Faction / Rename)įor defective or damaged products, please contact us at the customer service here to arrange a refund or exchange.įor any issue during you payment process please contact Paymentwall support here: Firestorm don’t have any access of your payment informations.Solving the chargeback properly will lead to a fee due to the extra management caused for this.Īll items bought in shop are bound: you cannot sell them at the auction house, nor trade them. Trying to chargeback without authorisation from Firestorm will get your account banned. Items purchased 1 week ago or more will have a cut on the refund price. Services performed more than 1 month ago will not be refunded unless there's a problem with the purchase. Taking in consideration the fact that the contract execution is immediate when you place your order, and the product available at the same time, PRODUCTS/SERVICES AQUIRED ON THE SITE ARE NOT REFUNDABLE ! Please see below for more information on our return policy. In our sole judgment, appear to be placed by dealers, resellers, or distributors. We reserve the right to limit or prohibit orders that, These restrictions may include orders placed by or under the same customer account, the same payment method,Īnd/or orders that use the same billing or shipping address. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. We reserve the right to refuse any order placed through the Site. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. You agree to pay all charges at the prices then in effect for your purchases and any applicable fees,Īnd you authorize us to charge your chosen payment provider for any such amounts upon placing your order. Sales tax will be added to the price of purchases as deemed required by us. So that we can complete your transactions and contact you as needed.
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You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. We accept the following forms of payment: